Determinants of instant messaging use for communication with hotels: a policy-capturing study

Published in International Journal of Contemporary Hospitality Management, 2021

Recommended citation: Lei, S. I., Kirillova, K., Wang, D., & Xiao, C. (2021). Determinants of instant messaging use for communication with hotels: a policy-capturing study. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/ijchm-04-2021-0447