Factors Influencing Customers’ Intention to Use Instant Messaging to Communicate with Hotels

Published in Information and Communication Technologies in Tourism 2018, 2017

Recommended citation: Lei, S. S. I., Kirillova, K., & Wang, D. (2018). Factors Influencing Customers’ Intention to Use Instant Messaging to Communicate with Hotels. In Information and Communication Technologies in Tourism 2018 (pp. 296-307). Springer, Cham. https://doi.org/10.1007/978-3-319-72923-7_23